We want you and your furry friend to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all original tags and packaging.
To start a return, please contact us through our Contact Us page and include your order number and reason for the return.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Sizing Issues
Please review the size information provided on each product page and measure your pet carefully before ordering.
Returns due to incorrect size selection are accepted if the item meets our return conditions. Return shipping costs for sizing-related returns are the responsibility of the customer.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item.
Once verified, we will work with you to provide an appropriate replacement or refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, used, worn, washed, altered, or damaged pet products cannot be returned unless they arrived defective or damaged.
Return Shipping
For returns that are not caused by a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.