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We accept return requests for eligible items within 30 days of delivery.
To qualify for a standard return, items must be unused, unworn, unwashed, and in their original condition, with any original tags, accessories, and packaging included where applicable. Proof of purchase is required.
To start a return, please email us at service@furryyourlove.com with your order number, the item you wish to return, and the reason for your request.
Our team will review your request and provide return instructions if your return is approved. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Personalized or custom-made products, including engraved pet collars, are not eligible for change-of-mind returns or exchanges once personalized.
Used, worn, washed, or damaged-by-use pet products are generally not eligible for standard returns. These restrictions do not affect your rights if an item arrives defective, damaged, or incorrect, or any other rights provided by applicable law.
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible with your order number and clear photos of the issue, where available.
We will review the issue and provide an appropriate remedy, which may include a replacement, refund, or another solution as required by applicable law. If a return is necessary due to our error or a confirmed product defect, we will cover reasonable return shipping costs or provide suitable return arrangements.
For standard returns unrelated to product defects or fulfillment errors, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable unless required by applicable law or otherwise agreed by our team. We recommend using a trackable shipping service.
Once your returned item has been received and inspected, we will notify you of the refund decision.
If approved, we will initiate your refund to the original payment method within 3–5 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
If you would like a different size or color, please contact us to discuss the available options. Standard eligibility conditions apply, and personalized items remain subject to the restrictions above.
Nothing in this policy limits or excludes any statutory rights or remedies you may have under applicable consumer protection laws. Where applicable law provides greater protection, those legal requirements will prevail.