FAQ
A little help for you and your furry friend.
How much is shipping?
Shipping is FREE on orders of $35 or more. Orders under $35 have a $6.99 shipping fee. See our Shipping Policy for more details.
When will my order arrive?
Orders typically take 1–3 business days to process, followed by an estimated 8–10 business days in transit. Weekends and public holidays are excluded. Personalized items may require additional preparation time.
How can I track my order?
Once your order ships, we'll send tracking information to your email so you can follow your package's journey.
Can I change or cancel my order?
Please contact us as soon as possible at service@furryyourlove.com. Changes or cancellations cannot be guaranteed once processing has begun.
What is your return policy?
Eligible unused items may be returned within 30 days of delivery, subject to our return conditions. Personalized products have special restrictions. Read our Return & Refund Policy for full details.
Who pays for return shipping?
For standard returns unrelated to defects or fulfillment errors, customers are responsible for return shipping costs. For confirmed defects or incorrect items, we will provide an appropriate solution.
What if my item arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order number and photos of the issue, where available. We'll review your request and offer an appropriate remedy, which may include a replacement or refund, in accordance with applicable law.
How do I choose the right size?
Measure your pet carefully and refer to the size chart on the product page. Sizing can vary between styles. You can also visit our Size Guide for additional guidance.
How should I care for my pet products?
Always follow the care instructions for your specific product. For clothing, gentle washing and air drying are generally recommended when permitted by the care label. Collars, harnesses, toys, and electronic accessories may require different cleaning methods.
Can I personalize a collar?
Yes! Selected collars offer optional name engraving. Simply enter your pet's name or preferred text on the product page where customization is available. You can also order without engraving when the option is optional.
Can I return a personalized item?
Personalized items cannot be returned for change-of-mind reasons once personalized. If your item arrives defective, damaged, or incorrect, please contact us. Your statutory consumer rights remain unaffected.
Do personalized orders take longer?
Personalized items may require additional preparation time before shipping. We will communicate any applicable additional processing time when necessary.