Frequently Asked Questions

How do I choose the right size for my pet?

Please check the size information on each product page before ordering. Since sizing may vary between styles, we recommend measuring your pet and comparing the measurements carefully.
How long does shipping take?

Orders are typically processed within 3–5 business days. Estimated delivery time is 8–12 business days after your order has been processed. Once your order ships, you’ll receive a confirmation email with tracking information.
How can I track my order?

Once your order ships, we’ll send you a shipping confirmation email with your tracking information.
Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We’ll do our best to help, but changes or cancellations may not be possible once your order has been processed.
What is your return policy?

We want you and your furry friend to be happy with your purchase. Please see our Return & Refund Policy for full details and return instructions.
What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and clear photos of the item. We’ll review the issue and help make it right.
How should I care for pet clothing?

Care instructions may vary by product. We recommend checking the product page and washing pet apparel gently to help maintain its shape and appearance.
How can I contact you?

Visit our Contact Us page and send us a message. We typically respond within 1–2 business days.